VIDEO: Live Chat (1/2): How to Use Volusion Live Chat

Note: This article covers functionality for a legacy feature that we no longer offer for new customers.

Disclaimer: We recently redesigned our Admin Area. Your store may look different than the one shown in this video, but most click paths were not affected.

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Transcript

Volusion Live Chat is a great way to engage shoppers and boost sales. Visitors to your site will have direct, one-on-one chat access any time you�re online, and they can submit questions via email if you�re not available to chat.

To get started, log in to your Volusion Live Chat account. Make sure the Agent Settings tab at the top is selected. Click Get the Code, then click Copy to Clipboard.

Now let's install the code on your store template. In your Volusion Admin Area, go to Design > File Editor and click your template.html file in the Shortcuts menu on the right. Scroll down to the section containing the footer (

). Paste the Live Chat code directly above the closing Body tag (). Then save your changes.

After the code is installed, go back into Live Chat and click Chat Portal.

Once the code is installed, you should see a Chat button when you view your storefront.

There are a number of other great features included in Volusion Live Chat, like Proactive Chat, agent and chat window customizations, chat transcript delivery, and much more. To learn more about Volusion Live Chat, visit our website and our knowledge base.