Skip to content
English - United States
Contact Us
  • There are no suggestions because the search field is empty.

VIDEO: Live Chat (1/2): How to Use Volusion Live Chat

 

Note: This article covers functionality for a legacy feature that we no longer offer for new customers.

Video coming soon

NEXT >>

Transcript

Volusion Live Chat is a great way to engage shoppers and boost sales. Visitors to your site will have direct, one-on-one chat access any time youre online, and they can submit questions via email if youre not available to chat.

To get started, log in to your Volusion Live Chat account. Make sure the Agent Settings tab at the top is selected. Click Get the Code, then click Copy to Clipboard.

Now let's install the code on your store template. In your Volusion Admin Area, go to Design > File Editor and click your template.html file in the Shortcuts menu on the right. Scroll down to the section containing the footer. Paste the Live Chat code directly above the closing Body tag. Then save your changes.

After the code is installed, go back into Live Chat and click Chat Portal.

Once the code is installed, you should see a Chat button when you view your storefront.

There are a number of other great features included in Volusion Live Chat, like Proactive Chat, agent and chat window customizations, chat transcript delivery, and much more. To learn more about Volusion Live Chat, visit our website and our knowledge base.