---
title: "VIDEO: Live Chat (2/2): How to Upload Your Logo"
description: "Note: This article covers functionality for a legacy feature that we no longer offer for new customers."
---

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# VIDEO: Live Chat (2/2): How to Upload Your Logo

***Note: This article covers functionality for a legacy feature that we no longer offer for new customers.

Video coming soon***

[**\<\< PREVIOUS**](https://help.volusion.com/s/videolivechat12howtousevolusionlivechat?hsLang=en-us)

 Transcript

There are a lot of ways to customize Live Chat to better fit your business. In addition to features like proactive chat, agent alerts, and transcript delivery, you can also customize your chat windows appearance by adding your own logo.

The first thing you need is a logo image. The image must be 330 pixels by 50 pixels, and should be in .PNG format with a transparent background. Once you have a logo image ready to use with Live Chat, you can upload it to your store through your FTP account. To learn more about using FTP with your Volusion store, visit support.volusion.com and search for "FTP."

When youre ready to add your logo to the Live Chat window, go to **Design** \> **File Editor** in your Volusion Admin Area and click template.html in the **Shortcuts** menu on the right. Scroll down to the Live Chat code, then insert the following lines of script directly below the line that says // Place your Volusion Live Chat JS API code below:

```
VolusionChat.setHeaderLogo('INSERTURLHERE');VolusionChatChat.setHeaderLogo('INSERTURLHERE');
```

Be sure to replace "INSERTURLHERE" with the file path to your logo image. When youre finished, click **Save**.

Your logo should now appear in your Live Chat window for your customers to see.

For more information about customizing the appearance of your Live Chat window, visit support.volusion.com and search for "Live Chat."

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