---
title: Why is my discount / coupon being applied more than once?
description: What customer doesnt love a good deal?! Delight yours by offering discounts on select products.
---

[Skip to content](https://help.volusion.com/s/whyismydiscountcouponbeingappliedmorethanonce#main-content)

English - United States

Show submenu for translations

![Volusion Logo](https://help.volusion.com/hs-fs/hubfs/Color_Logo_Horizontal.png?width=1500&height=1500&name=Color_Logo_Horizontal.png)

Open main navigation

Close main navigation

- English - United States
  
  Show submenu for translations
- [Contact Us](https://volusion.com/contact)

[Contact Us](https://volusion.com/contact)

 Search the Help Center

- There are no suggestions because the search field is empty.

1. [Volusion Help Center](https://help.volusion.com/s?hsLang=en-us)
2. [V1](https://help.volusion.com/s/v1?hsLang=en-us)

# Why is my discount / coupon being applied more than once?

What customer doesnt love a good deal?! Delight yours by offering discounts on select products. To set them up, visit the Coupons/Discounts page in your Admin Area, where you can assign products to be discounted by one of two fields: Categories or Products.

**Category and Product Field Errors**

The most common reason why a coupon/discount gets applied twice is that a product qualifies for the discount with both a category and a product. For example, if a product is assigned to a category code, and you select this category in the **Categories** field and you have selected the product in the **Products** field, the discount will be applied twice.

For this reason, Volusion recommends that you use either the **Category** or **Product** field per coupon / discount.

**Discount Type Field Errors**

Another potential reason for a discount being applied more than once is an error in the **Discount Type** field. **Dollar Amount/Percent off a PRODUCT** will apply the discount to every item that qualifies for the discount. **Dollar amount/Percent off ENTIRE ORDER** will only apply the discount once per order, provided that the **Span** option is selected (note that this discount may apply more than once per order in certain cases otherwise).

If the discount requires more than one product to be purchased to apply, be sure to select **Define Quantity Requirements** and enter a **Minimum Quantity**. Also, remember to select the **Span** (that is, Buy 10 of any product) option if you want the discount to apply to the full range of products from the Products field.

**Summary**

Because there are two fields on the Discounts / Coupons page Categories and Products its easy for discounts to be applied twice unintentionally. If it happens to you, dont sweat it. Just make sure to select only the product or category field when setting up a discount or coupon; but not both.

- [Getting started](https://help.volusion.com/s/getting-started?hsLang=en-us)
- [Manage Your Store](https://help.volusion.com/s/manage-your-store?hsLang=en-us)
- [Marketing for Success](https://help.volusion.com/s/marketing-for-success?hsLang=en-us)
- [Volusion Payment Powered by Stripe](https://help.volusion.com/s/volusion-payment-powered-by-stripe?hsLang=en-us)
- [Partner Marketplace](https://help.volusion.com/s/partner-marketplace?hsLang=en-us)
- [Support](https://help.volusion.com/s/support?hsLang=en-us)
- [V1](https://help.volusion.com/s/v1?hsLang=en-us)
- [Security](https://help.volusion.com/s/security?hsLang=en-us)

[![Volusion Logo](https://help.volusion.com/hs-fs/hubfs/Color_Logo_Horizontal.png?width=1500&height=1500&name=Color_Logo_Horizontal.png "Volusion Logo")](https://volusion.com/)

<https://www.facebook.com/> <https://www.twitter.com/> <https://www.instagram.com/> <https://podcasts.apple.com/> [mailto:email@email.com](mailto:email@email.com)

Copyright © 2026, Volusion