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Why doesn't my checkout process require the CVV2 code?

CVV, CVV2 or CVC. Call it what you will; it refers to numbers on the back of a credit card. These three or four little digits add a big layer of security to online purchases, making it difficult for thieves to pull off credit card fraud if they don�t have the physical card in their possession.

If you want to require this for purchases and the field to enter the digits is not displaying on your store�s checkout page, there could be 3 possible reasons:

  1. You may not have a payment gateway set up. Check your Settings > Payment page to make sure there is a gateway configured.

  2. The Config Variable called Require_CVV2_Security_Number may not be selected. Go to Settings > Config Variables and select Checkout Variables from the Filter menu. Make sure the Require_CVV2_Security_Number check box is selected.

  3. Your credit card storage policies may not be set to accept a CVV2 code on your checkout page. To see if your data storage settings allow for the CVV2 code, go to Settings > Payment and click Alternative Settings on the Payment Gateway tab. If Authorize and Capture at Shipping is selected, your checkout screen will not ask customers for a CVV2 code. Choose one of the other storage settings if you would like to collect the CVV2 code from customers instead.

Summary

Requiring customers to enter their CVV/CVV2/CVC at checkout is a great way to keep bad guys at bay. 👹 If for some reason the field where customers enter these digits isn�t appearing on your checkout page, there�s likely an easy explanation. Just follow the steps above to make shopping your site more secure.