Volusion Payments: Frequently Asked Questions
How do I take my first payment?
How do I issue a refund?
You can issue refunds by following these steps.
How do I see my reporting?
Volusion Payments Powered by Stripe offers many reports! Find out more here.�
Why did my customer�s payment decline?
You can find the decline code for the transaction within your Stripe Dashboard.� See Decline Codes to understand what decline codes mean.
What will my customers see on their credit card or bank statement? Can I set my statement descriptor?
First, review the Additional Information in this Stripe Support Article. Next, change your statement descriptor in the Account Settings in your Stripe Dashboard.�
How do I update my bank account number?
You can change your bank account within your Stripe Dashboard.� See Stripe's Support Article for instructions.
How do I update my business details?
You can update your business details including business name, ownership, address, phone number, etc. in the Business Settings of your Stripe Dashboard.� You may be asked to provide additional documentation to verify the new information if Stripe is unable to verify it automatically.
How long does it take to get paid?
Your first payout is typically available within 7 days after you add your bank account and take your first successful payment.� This delay allows Volusion to mitigate some of the risks inherent in providing credit services. For the 2nd payout and onward, your standard payout timing will be on a 2-day rolling basis.�
Why do I have a negative payout balance?
Your available balance may become negative if the cost of refunds or disputes is greater than the existing balance.� Resolve the negative payout balance by adding funds to your balance.
My bank returned a payout. What happens next?
If the bank account on your account is incorrect or closed, please update your bank account information to avoid future failure.� If the bank account information in Stripe does not match what your bank account has on file, the bank may reject your payout. To ensure that your future payouts are successful, check that the name on your Stripe account matches the name on the bank account. Note that if your bank returns a payout, it may take several days to arrive in your account.
A payout was sent to the wrong bank account. How do I correct this?
If the incorrect bank account details were added to your account, your payouts will have been sent to that bank account. If that bank account does not exist, the payout(s) will be returned to your balance. If your funds have not returned to your balance after 5 business days, contact our support.�
What is a reserve and why do I have it?
Reserved funds are used to prevent negative balances due to disputes and refunds. Most reserves that we place are temporary. There are a number of reasons that we might place a reserve on an account.� Contact our Risk team for assistance with your reserve by emailing risk@volusion.com or calling (855) 823-3673 between 9 am and 6 pm CT Monday through Friday.
What is fraud and how can I prevent it? What is a dispute or an inquiry and how do I handle them?�
Find information at Disputes and Fraud. Be sure to read the articles linked in the Managing and Preventing Disputes section!
How do I contact the Volusion Payments Team?
For questions or help with your Volusion Payments application, call�(877) 875-2415.If you have a Volusion Payments account and have questions or issues, email�vmc@volusion.com�or call�(800) 646-3517, option 3 (you may need to select 2 for "existing customers" and input your Support Pin first)
How do I cancel my Volusion Payments account?
Please contact our Payments team by sending an email to�vmc@volusion.com from the owner�s email address or call�(800) 646-3517, option 3- you may need to select 2 for "existing customers" and input your Support Pin first.