---
title: "VIDEO: Customer Reviews (3/3): How to Manage Customer Reviews"
description: Your store may look different than the one shown in this video, but most click paths were not affected.
---
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# VIDEO: Customer Reviews (3/3): How to Manage Customer Reviews
***Disclaimer: We recently redesigned our Admin Area. Your store may look different than the one shown in this video, but most click paths were not affected.***
[**\<\< PREVIOUS**](https://helpcenter.volusion.com/connect-with-customers/video-customer-reviews-23-how-to-enable-customer-reviews?hsLang=en-us)
## Transcript
You have complete control over your stores review filters. You can review all content before its published to your site, or set up automatic filters to flag specific words. You can manage all customer reviews in your Admin Area at **Customers** \> **Customer Reviews.**
For more information on enabling customer reviews, see our video called How to Enable Customer Reviews.
To view, edit, or delete a review, click its ID number. To remove a review from your storefront without deleting it, simply deselect the **Active** box and save.
Please be aware that the language filter located at **Settings** \> **Word Filters** contains a default word list that you may find offensive. For this video, weve replaced it with a list of inoffensive words to demonstrate the functionality.
Any reviews that contain one or more words listed in the filter wont publish to your storefront automatically. Instead, youll receive an email notification and the inactive review will appear in your main Admin Area list. To find blocked reviews, choose **Offensive Reviews** from the **Filter** drop-down. Now, only reviews with offensive words appear in the list. You can edit, activate, and delete these reviews as desired.
We recommend that you check the offensive review list periodically because the filter catches longer inoffensive words that contain shorter offensive words. You can remove words from the list, or add to it by clicking **Add**, typing the word or phrase, and saving.
Note that filter words are not case-sensitive. If youd like to audit every review before it appears on your storefront, simply set up five new entries: one for each vowel A, E, I, O, and U. The filter should then catch every review regardless of content.
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