What is GMV?
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GMV (Gross Merchandise Volume), simply put, is the amount of total transactions that are processed through the payment methods you offer on your store.
In the case of Volusion hosting plans this is specifically the transactions recorded during the previous 12 months. All of our hosting plans have a maximum limit, if the limit is exceeded the hosting plan will be upgraded to the next appropriate level. The GMV limits for our hosting plans are as follows:
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Personal: $50K
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Professional: $100K
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Business: $400K
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Prime: Unlimited
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Does GMV ever reset?
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No, GMV does not ever reset. It is always calculated from the previous full 12 months of transactions recorded in your store.
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What if I want to downgrade my plan?
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If your store's product limit and GMV are within the limits of a lower plan you can request to downgrade your hosting plan by contacting our Billing team.� (They can be reached via email at billing@volusion.com)
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Please keep in mind that all downgrades take effect at the end of the current billing cycle and no refunds are issued.
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How can I find my store's GMV?
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Some stores will have this information in the very first graph on your store's Admin Dashboard.� If you do not see the Annual GMV chart, you may need to switch to the new dashboard view, which you can do by clicking the "Try the New Dashboard" button on the top left of your admin page.
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GMV is a calculation of the sum of all debits, captures, and credits within your orders payment logs for the last full 12 months.� This also includes any manual entries (offline payment records) added to orders during the last 12 months regardless of order date.
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