---
title: Setting Up Automatic Post-Purchase Emails
description: Youve made the sale, but the customers service doesnt stop there.
---
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# Setting Up Automatic Post-Purchase Emails
Youve made the sale, but the customers service doesnt stop there. You want to make sure your shoppers are satisfied with their shopping experience and their product. You also want to encourage them to spread the (hopefully good) word to the digital world.
Thats where our automatic follow-up emails come in handy.
### Set It, Then Forget It
After a certain number of days, an email will automatically be sent to your customers thanking them for their purchase and asking them to submit a review of their product(s) on your site. Of course, you can customize the text to your liking.
**Heres how to set it up:**
1. Go to **Inventory \> Products** and select **All Products Settings**
2. Select **Auto Survey Email Enabled**
3. In the **Auto Survey Email After Number of Days field,** enter the **number of days** after an order has shipped that you want the email to be sent to your customer
4. Click **Save**
### V is for Versatility
Some merchants dont use Volusion software to track shipping. Instead, they opt to upload a **CSV file** with order status set to **Shipped** to clear out their **Open Orders view**. If you fall into this category, your method of marking orders as Shipped will still work with our Auto Survey After X Days setting.
### Working Backwards
Once you enable auto survey emails, they will queue up for orders that have already shipped if they match the exact number of days you specified in the **Auto Survey Email After Number of Days field**. Emails will also be sent (right away) for orders with a ship date of up to 5 days in the past.
For example, if you set the variable to 3, all new orders will be queued to start sending in 3 days and all orders up to 5 days in the past will be queued to send as soon as possible.
### Summary
Use our automatic survey email feature to follow up with customers and see what they think of their products. Whether you get a lot of positive or negative feedback, you can use it to optimize your shopping experience and create more satisfied customers going forward.
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