Store Generated Emails:
With Volusion, your store is configured to send emails to you and your customers for important communications such as the Order Confirmation email (Customer) and the Order Notification Email (Merchant). The Newsletter feature also sends email from the store, as well as these features/emails. This article will explain the purpose of each email and what feature/setting those emails are associated with. For more information on using our Email Template editing feature to customize these emails, please see this article 'Editing Email Templates':
-Abandoned Cart Retention Email
-Email A Better Price
-Email A friend
-Email Me When Back In Stock
-Gift Certificate
-Newsletter
-Order Confirmation (To Customer)
-Order Notification (To Merchant)
-Order Has Shipped
-Order Has Shipped Partial
-Purchase Order to Vendor
-Product Review Request
-Recurring Declined
-Recurring Success
-Shopping Experience Survey
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Abandoned Cart Retention Email:
� � The Abandoned Cart feature allows you to send an email to a customer that abandoned their cart. By default the setting is to allow you to send this email 12 hours after the cart has been abandoned. You can find out more about the Abandoned Cart feature here.
Example Screenshot:
Email me a Better Price:�
� You can configure a product to have an option where a customer submits their email address and this sends them a special email with a promotional price for their product. This can be configured within a products Advanced info > Pricing > 'Require Action for Sale Price' field.�
Example Screenshot:
Email A Friend:
You can configure your store to provide a link on the product page, that allows the customer to email one of their friends a link to the product as well. You can toggle this setting by going to Inventory > Products > Click the three dot menu in the upper right and select 'All Product Settings' . The setting is labeled 'Display Email Friend Link' .
Email When Back In Stock:
You can offer an option for customers to submit their email address to a mailing list when a product is out of stock. When the stock of the product is updated to a positive stock, the system will notify any customer that submitted their email address. You can toggle this setting to be on or off under Marketing > In Stock Request within your admin dashboard. You can learn more about this feature here "Managing your In Stock Requests"Example Screenshot of Email:
Gift Certificate Email:
When a customer purchases a gift Certificate, the person who they purchased the Gift Certificate for will receive an email that provides the Gift Certificate number that they can apply to their account or to their order. For more on the Gift Certificate feature ,please see this article 'Gift Certificates'.��
Example Screenshot of Email:
Newsletter Email:
The Newsletter feature allows you to setup and customize your own Newsletter. It utilizes a default email template for this. For more instructions on using the Newsletter feature please review this article 'Newsletter'.�
Order Confirmation Email:
This email is sent to the customer's email address as soon as the order has been placed. It confirms the items and price of the order.��
Order Notification Email:
This email is sent to you as the merchant to notify you when an order has been placed on your store. You can choose which email address you wish to receive these notifications by going to Settings > Company and changing the email address in the field labeled 'Send Order Notifications To�'. You can also choose to CC this email to a second address by placing an email address in the 'CC Orders To' field.��
Order Has Shipped:
This email is sent when you hit the 'complete order' button. This action will trigger an email to send to the customer's email address on the Order notifying them that their order has now been shipped. If the tracking number is saved to the order before the complete order button is clicked, it will also contain the tracking number.�Example Screenshot of Email:
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Order Has Been Shipped (Partial):
If you are only able to ship part of the order, and some of the items in the order are not able to be shipped, you are able to process the order so that the customer receives this email letting them know of the items that have been shipped. For more on Processing Back Order and Partially Shipped Orders, please see the article ' Back Orders and Partial Orders'.���
Purchase Order to Vendor:
You can setup and utlize a feature called auto drop shipping. This feature will let you setup certain products, so that when they are ordered , an Purchase Order will be emailed to your Vendor. For more on Auto-drop shipping please see this article 'How to Configure Auto Drop Shipping'.�
Product Review Request:
There is a feature you can enabled called the 'Product Review' email. This is sent to a customer when they purchase a product, and they are given a link to the product where they can leave a review about the product. For more on this feature please see ' Customer Reviews of your Product'.Recurring Declined:
If you have products setup to use the Recurring Billing feature, a customer will receive this email if their payment for their recurring order was declined. For more on the Recurring Billing feature please see our article 'Recurring Billing'. �Recurring Success:
If you are using the Recurring Billing feature for any of your products, an email is sent to the customer when the Order is charged successfully. For more on the Recurring Billing feature please see our article 'Recurring Billing'.��
Shopping Experience Survey:
You can configure your store to send an email after a certain number of days from their purchase that asks them to leave a general review of your site and purchasing experience. For more on this feature please see 'Create a Site Review'�article.