---
title: How to Use Skrill With Volusion
description: Set up Skrill payment gateway and take payments from customers around the world.
---
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# How to Use Skrill With Volusion
# How to Use Skrill With Volusion
Set up Skrill payment gateway and take payments from customers around the world.
Written byJared K
Even small businesses have big dreams. If youre ready to transact on the international level, first, congrats and second, we know about a great payment gateway that can help you.
Skrill is a PCI-compliant payment gateway that allows merchants to accept funds through a wealth of international payment options in a variety of currencies.
Skrills independent online payment and digital wallet service allow you to maintain a secure and convenient payment process for all online shoppers no matter what country theyre in!
## Integrating Skrill With Volusion
1. Go to **Settings** \> **Payment.**
2. In the **Gateway Name** drop-down, select **Skrill \[SKRILL\]**.
3. In the **Merchant Email** field, enter the email that is registered with your Skrill merchant account.
4. Select your **Default Language** and **Default Currency**.
5. Click **Save**.
Your Skrill account is now integrated with your Volusion store.
### Note on Configuring Your Payment Methods
All payment methods are configured from within your Skrill merchant account directly, so after configuring Skrill in the **Payment Gateway** tab you will not need to use the other features of your store's **Settings** \> **Payment** page. All of these additional features will be disabled, allowing you to configure your accepted card types and additional payment methods within Skrill.
You should log in to your [Skrill](https://account.skrill.com/wallet/account/login?locale=en) merchant account to set up specific payment methods.
### Note on Editing Skrill Instructions on Checkout Page
Note that you can edit the default Skrill instructions on your checkout page. Simply go to **Design \> Site Content**, click **View List** and click **Search**. Type "Skrill" into the **Spot Key** field. The result will be an article with a **Spot Key** of **one\_page\_checkout\_payment\_info\_skrill**. You can click into this article to make edits and save.
## Checking Out with Skrill
After browsing and adding items to the cart, customers will proceed to the checkout page, enter their address information, and make their shipping selection. When the customer clicks the **Place Order** button on your Volusion store's one-page-checkout.asp page, they will be taken to a Skrill page.
### Registered Skrill Customers
If the email address entered on your Volusion store's checkout page is associated with an existing Skrill account, then the Skrill login page will display when the customer clicks **Place Order**.
1. The customer will enter their Skrill **Registered e-mail address** and **Password**
to log in.
2. The customer can select a payment method that is already configured in their Skrill account, or choose to enter a new credit/debit card to pay.
3. The customer will click **Confirm** to move to the Skrill **Payment confirmation** page.
4. The customer must click **Pay Now** to send payment to your Skrill merchant account.
5. If funds are available, a success message will display when the payment is complete and the customer will be automatically redirected back to your Volusion store's **Orderfinished.asp** page.
6. If the transaction is declined or the transfer of funds fails, the customer will see a Skrill **Transaction failed** page. They can click to attempt payment again.
### New or Unrecognized Skrill Customers
If the email address entered on your Volusion store's checkout page is not associated with an existing Skrill account, then a Skrill payment form will display where customers can enter their payment information manually without creating a Skrill account.
1. The customer will be taken to a Skill payment page, where their **First name** and **Last name** will already display from the information entered on the Volusion checkout page.
2. The customer will select a **Payment type** from the drop-down menu, enter all payment information and click **Confirm and Pay**.
3. If funds are available, a success message will display when the payment is complete and the customer will be automatically redirected back to your Volusion store's **Orderfinished.asp** page.
4. If the transaction is declined or the transfer of funds fails, the customer will see a Skrill **Transaction failed** page. They can click to attempt payment again.
**NEW AND UNRECOGNIZED CUSTOMERS WITH ADDRESS ENTRY ERRORS**
If your customer enters a **Country** value on your Volusion store's **One-page-checkout.asp** and the country does not match the address they entered, then the customer will be asked to create an account for security purposes.
## Processing Orders With Skrill
### Successful Payments
If your customer successfully completes their payment with Skrill, then an Order is created in your Volusion store's **Orders** \> **Process Orders** table:
- The order's **Status** will be **Processing**.
- The **Payment Log** will display the payment method the customer used in the **Payment Type** and **Paid Via** columns. The **Payment Type** will have a three-letter abbreviation of the payment method used by the customer. Contact Skrill for full details on each 3-letter **Payment Type** value.
- The **AuthCode** will list the customer's email address.
### Note on Pending Bank Transfers
It can take 2-3 days for a pending bank transfer to be completed. For this reason, the initial Order **Status** for pending bank transfers will be **Awaiting Payment**. Once the transfer is successful, the order's **Status** will change to **Processing**. If the transfer is unsuccessful, the order's **Status** will change to **Cancelled**. We recommend that you wait for the order's **Status** to update before shipping these orders.
### Declined Payments
If your customer's payment type declines or fails for any reason, an Order is created in your Volusion store's **Orders \> Process Orders** table:
- The order's **Status** will be **Cancelled**.
- The **Payment Log** will display a **Payment Type** of **Failed** and the Skrill decline message will display.
### Incomplete Orders
If you customer closes their browser or otherwise leaves the checkout process after clicking **Place Order** on your store's checkout page, then an Order is created in your Volusion store's **Orders** \> **Process Orders** table:
- The Order **Status** will be **Awaiting Payment**.
- The **Payment Log** will be empty.
Because the customer never takes action to **Cancel** their order, these orders will not be cancelled automatically. If you see an order which has the above indicators and is not updated within 24 hours, you should not ship the order and change the **Status** to **Cancelled**.
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