---
title: Default Store Emails
description: By default, your store is programmed to send automatic email notifications to your customers (and even to you and your vendors!) at specific times.
---
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# Default Store Emails
By default, your store is programmed to send automatic email notifications to your customers (and even to you and your vendors!) at specific times. These emails must be edited using an FTP Editor such as FileZilla, as outlined in [THIS ARTICLE.](https://helpcenter.volusion.com/s/article/Editing-Email-Templates?hsLang=en-us) Check out the list below:
**Email\_A\_Better\_Price.asp**
When configuring a product's Sale Price, you can choose to have your store email the price to customers at their request (rather than displaying it automatically on the product page). Customers who click Email Better Price on a product page will automatically receive an email containing a link to add that product to their cart at the sale price.
To enable this setting for a specific product:
Expand the **Advanced Info** section of the product's editing page and select the **Pricing** tab.
In the **Sale Price** field, enter an amount lower than the original product price.
From the **Require Action for Sale Price** dropdown menu, select **Email Better Price** and click the blue **Save** button at the top right of the page.
**Email\_A\_Friend.asp**
When you enable the Display Email Friend Link feature for all product pages, your customers can click on a link to automatically send an email with that product's information to a specified address. For information on configuring this setting, see [All Products Settings](https://helpcenter.volusion.com/s/article/AllProductsSettings?hsLang=en-us) .
**Email\_Me\_When\_Back\_In\_Stock.asp**
The In-Stock Requests system automatically generates and sends this email to any customer who requests notification when a particular product that's out of stock is back in stock. To learn more, see our article about [In-Stock Requests](https://helpcenter.volusion.com/s/article/ManagingYourIn-StockRequests?hsLang=en-us).
**GiftCertificate.asp**
When a customer buys a gift certificate from your store and selects "email" as the delivery method, this email will automatically be sent to the specified recipient when you click Complete Order on a [gift certificate](https://helpcenter.volusion.com/s/article/GiftCertificates?hsLang=en-us)order.
**OrderConfirmation\_To\_Customer.asp**
Your store automatically sends this confirmation email to customers after they've placed an order with your store. It includes the date, payment and item details of the order.
If you would like to modify the "From" address that customers see when receiving this email, you can:
From your site's Admin Dashboard, go to **Settings** \> **Company**
Click the **More** link below the **Email** field.
Modify the email address listed in the **Send Billing Emails From** field and click the blue **Save** button at the top right of the page.
**OrderConfirmation\_To\_Merchant.asp**
Your store automatically sends this email to notify you that an order has been placed. It's an exact copy of the confirmation email your customer receives for the order.
To select which email address(es) should receive the Order Confirmation to Merchant email:
As in the above example, go to **Settings** \> **Company** in your **Admin Area** and click **More** below the **Email** field.
Modify the email address listed in the **Send Order Notifications To** field. If you'd like, enter an additional recipient address in the **CC Orders To** field, keeping in mind that each field only supports one email address. Click the blue **Save** button at the top right of the page.
**OrderHasShipped.asp**
Your store automatically sends this shipping notification email to customers when you mark an order as Complete. It includes a link for customers to view their order details and any tracking numbers you've entered.
**OrderHasShipped\_Partial.asp**
After setting an order's status to Partially Shipped, you can send this shipping notification email to customers by selecting the **Partially Shipped** email under **Invoices / Shipping** and clicking **Resend Email**. The email includes a link for customers to view their order details and any tracking numbers you've entered.
**PO\_To\_Vendor.asp**
This is the email template for purchase orders that you send (manually or automatically) to vendors when requesting new stock. To learn more, see [Purchase Orders](https://helpcenter.volusion.com/s/article/PurchaseOrders?hsLang=en-us) and [Vendors](https://help.volusion.com/s/vendors?hsLang=en-us).
**Product\_Review\_Request.asp**
If you have the Order Review system enabled, your store will automatically send this email to customers a certain number of days after their order has shipped. The email contains a link that customers can click to leave a review for products in their order. To learn more, see [Order Review FAQ](https://helpcenter.volusion.com/s/article/OrderReviewFAQ?hsLang=en-us) .
**Recurring\_declined.asp**
This email is used in conjunction with the recurring billing system, which allows you to collect recurring payments on products, such as subscriptions. Your store will automatically send this email to customers when their stored payment method fails, but you have to enable the setting, like so:
From your site's Admin Dashboard, go to **Orders** \> **Recurring Billing**.
At the top right of the Recurring Billing page, click the three-dot actions menu icon and select **Recurring Billing: Due Settings** from the dropdown menu. Select **Email Customer If Recurring Billing Declined** by checking the checkbox. Click the blue **Save** button on the pop-out**.**
**Recurring\_success.asp**
This email is used in conjunction with the recurring billing system. Your store has an optional setting to automatically send this email to customers whose recurring payment was successfully processed. To enable this setting:
As described above, go to **Orders \> Recurring Billing** in your Admin Dashboard.
At the top right of the Recurring Billing page, click the three-dot actions menu icon and select **Recurring Billing: Due Settings** from the dropdown menu. Select **Enable Recurring Billing Event Emails** by checking the checkbox. Click the blue **Save** button on the pop-out**.**
This email is used in conjunction with the recurring billing system. Your store will automatically send this email to customers whose recurring payment was successfully processed, as long as you enable it.
**Resending Automated Emails**
If you need to resend an automatically generated, order-related email, you can do so manually from your Admin Area:
From the **Orders** page, click on the specific order ID for which you want to resend an email. Locate the Invoices/Shipping section of the order on the right side of the Order page. Use the **Email** dropdown menu to select which email you want to resend.
Shipped
Partially Shipped
Invoice (to Customer)
Invoice (to Merchant)
Product Keys
Gift Certificate
Click the **Resend Email** button to resend the chosen email**.**
**Non-Automated Emails**
Some store emails aren't automated, since not all merchants use these tools and not all customers choose to receive them.
**Abandoned\_Cart\_Retention.asp**
When a logged-in customer abandons a cart on your store, the Abandoned Carts table keeps a record of the cart and its contents. After 12 hours have passed, you have the option to send an email to the address on file, asking if the customer needs assistance. To learn more, see [Abandoned Carts](https://helpcenter.volusion.com/s/article/OrderRetentionEmails?hsLang=en-us) .
**Newsletter.asp**
Most Volusion hosting plans (with the exception of Personal plans) include a monthly Newsletter allowance to help you market to your customers. This email template serves as the basis for your newsletters, and includes code to display your company logo at the top of every custom message. To learn more, see [Newsletters](https://helpcenter.volusion.com/s/article/Newsletters?hsLang=en-us) .
**Shopping\_Experience\_Survey.asp**
This template is a legacy version of Product\_Review\_Request.asp, and is no longer used by your store in any way.
**generic.asp**
This email template doesn't have a dedicated purpose, but can be used in place of other templates, for example if you need to distribute product keys for individually licensed products (see our article on [Product Key Distribution](https://helpcenter.volusion.com/s/article/ProductKeyDistribution?hsLang=en-us) ). It includes code to display your company logo at the top, followed by the body of your message.
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