---
title: Managing Your In-Stock Requests
description: Let customers will know when an item is back in stock so you can make a sale.
---

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# Managing Your In-Stock Requests

**Managing Your In-Stock Requests**

Let customers will know when an item is back in stock so you can make a sale.

Your store can be configured to email customers when an out-of-stock item is back in stock. This feature is managed on the **In-Stock Requests** page of your Admin Area**.** Once you set it up, in-stock requests are processed automatically by your store! Please be aware that In-Stock Requests will not work for Options or Child Products.

 

**Activating In-Stock Requests**

First, you need to enable in-stock requests in your Admin Area:

1. Go to **Marketing** \> **In-stock Requests**.
2. Click the three-dot actions menu icon and select **"Notify me when back in stock"**.
3. Select the **Enable Back In Stock Requests** check box and click **Save**.

![](https://help.volusion.com/hubfs/Knowledge%20Base%20Import/8892-Managing-Your-In-Stock-Requests-01-1-2.png)

Now you can add additional settings!

 

**Product Settings**

Now you need to set up the products you want to activate "back-in-stock email notifications for.

1. Go to **Inventory** \> **Products**.
2. Click on the **Product Code** of a product.
3. Under **Advanced Info** \> **Stock**, enter a value into the **Stock Status** field.
4. Enable **Do Not Allow Back Orders**.
5. Under the **Product Display** tab, make sure **Hide Product When Out Of Stock** is not selected.
6. Click **Save**.

![](https://help.volusion.com/hubfs/Knowledge%20Base%20Import/8892-Managing-Your-In-Stock-Requests-03-1-2.png)

![](https://help.volusion.com/hubfs/Knowledge%20Base%20Import/8892-Managing-Your-In-Stock-Requests-02-1-2.png)

Now the **In-Stock Requests** notification system will be active, and customers can elect to be emailed when items are back in stock!

 

### **Important Information**

The In-Stock Request function will not work for **[Child Products](https://help.volusion.com/s/howtousetheinventorycontrolgrid?hsLang=en-us)**. A good alternative is to use **[Smart Match](https://help.volusion.com/s/smartmatch?hsLang=en-us)** for your Child Products in order to make sure that if an item is out of stock, your customers will no longer see it as a purchasable option.

 

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