--- title: Contact Us description: Methods of reaching Volusion's Support Team vary by plan level. --- [Skip to content](https://help.volusion.com/s/contactus#main-content) English - United States Show submenu for translations ![Volusion Logo](https://help.volusion.com/hs-fs/hubfs/Color_Logo_Horizontal.png?width=1500&height=1500&name=Color_Logo_Horizontal.png) Open main navigation Close main navigation - English - United States Show submenu for translations - [Contact Us](https://volusion.com/contact) [Contact Us](https://volusion.com/contact) Search the Help Center - There are no suggestions because the search field is empty. 1. [Volusion Help Center](https://help.volusion.com/s?hsLang=en-us) 2. [V1](https://help.volusion.com/s/v1?hsLang=en-us) # Contact Us ## Methods to reach Volusion Support Team for all your inquiry needs - email, chat, and phone ### Methods of reaching Volusion's Support Team vary by plan level. **Email Support instructions:** **ALL**plan levels may reach support by emailing [support@volusion.com](mailto:support@volusion.com). **Chat Support instructions:** **ALL** plan levels may reach support 24/7 via chat in their Merchant Dashboard. - [Log in](https://www.volusion.com/login) to your Volusion dashboard. (If you are having trouble logging in, please email [passwordhelp@volusion.com](mailto:passwordhelp@volusion.com)). - Click the Chat bubble "ask me anything..." in the **bottom right-hand corner** to enter the chat support queue. ![ask\_me\_anything\_admin\_chat\_bubble](https://help.volusion.com/hs-fs/hubfs/Knowledge%20Base%20Import/ask_me_anything_admin_chat_bubble-1.png?width=420&height=343&name=ask_me_anything_admin_chat_bubble-1.png) ![ask\_me\_anything\_admin\_chat\_bubble-02](https://help.volusion.com/hs-fs/hubfs/Knowledge%20Base%20Import/ask_me_anything_admin_chat_bubble-02-1.png?width=598&height=802&name=ask_me_anything_admin_chat_bubble-02-1.png) **Phone Support instructions:** - Merchants on our **Personal** Plan are not eligible for phone support and must use one of the support methods mentioned above. - Merchants on our **Professional** Plan are eligible for phone support with a **one time fee** of **$25**. The fee will be asked on the call to continue to a phone representative. - Merchants on our **Business** Plan and **Prime** Plan may call in directly to (800) 646-3517 to speak with a Volusion representative during our business hours of Monday-Friday, 8am-7pm Central. **You will be asked to provide your Support PIN,** which you can find by hovering over your initials in the top right-hand corner of your dashboard. If you do not currently have access to your store's Admin Dashboard to locate your **Support PIN**, you can log in to your **my.volusion.com** page where you will find the Support PIN located in the **Account Information** section of the main page. It is listed as **Store ID**. You can use this to contact Volusion Support. - [Getting started](https://help.volusion.com/s/getting-started?hsLang=en-us) - [Manage Your Store](https://help.volusion.com/s/manage-your-store?hsLang=en-us) - [Marketing for Success](https://help.volusion.com/s/marketing-for-success?hsLang=en-us) - [Volusion Payment Powered by Stripe](https://help.volusion.com/s/volusion-payment-powered-by-stripe?hsLang=en-us) - [Partner Marketplace](https://help.volusion.com/s/partner-marketplace?hsLang=en-us) - [Support](https://help.volusion.com/s/support?hsLang=en-us) - [V1](https://help.volusion.com/s/v1?hsLang=en-us) - [Security](https://help.volusion.com/s/security?hsLang=en-us) [![Volusion Logo](https://help.volusion.com/hs-fs/hubfs/Color_Logo_Horizontal.png?width=1500&height=1500&name=Color_Logo_Horizontal.png "Volusion Logo")](https://volusion.com/) [mailto:email@email.com](mailto:email@email.com) Copyright © 2026, Volusion