500 Internal Server Error
500 Internal Server Errors can make navigating a challenge. Here are some quick steps to eliminate them on your site.
Written by�Jared K
If you�ve been entering information on an admin page and clicking Save or Update, you may encounter a message that looks like this:
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Don�t worry - you didn�t lose your data. Most likely, you've entered a character in a field that doesn't accept it, and with a couple of steps, you can get back to work:
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Hit the Back button on your browser or right-click on the page and select Back from the pop-up menu
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Look closely at the entries you made to the page, keeping an eye peeled for potential problems such as:
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Extraneous periods in price or dimension fields (for example, 9..99)
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"kg", "lb" or "oz" in weight fields (these must be numeric only)
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Currency symbols in price fields (for example, $5.99)
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Non-existent dates (for example, 33/11/2009)
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Alphabetic characters in numeric fields (numeric fields are pale blue or green)
3. When you've corrected the error, click Save or Update again
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If you get the same error message, double-check the fields again. You may be surprised at how easily mistakes can happen when you�ve been entering data all day.
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The Bigger, The Better
If you�re struggling with errors, you might consider making your text bigger using our Zoom feature (View > Zoom > Zoom In in Firefox, View > Text Size > Largest in Internet Explorer). Or if you have a spreadsheet program such as Excel, consider importing your data using a spreadsheet. (See "Import / Export" for more information.)
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Summary
The best thing to remember when you encounter a 500 Internal Server Error is that it�s totally common and easily fixable. Double-check your data entry and see if a simple mistake may be the culprit. If you still find yourself struggling, our customer support team is only a call or click away.
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