Smarty Streets is an address verification tool that is available to all VOLT merchants. For information on this feature on the V1 platform, check out this article. This tool provides verification for shopper addresses during the checkout process.

Benefits

  • Prevents delayed delivery or undelivered orders

  • Eliminates additional time needed to correct invalid address after and order is placed

  • Reduced additional shipping cost of returned orders

  • Builds trust between Merchant and Customer leading to greater likelihood of return customers

How It Works

Shoppers enter their shipping address as normal on the Checkout page. When they click the Continue to Shipping Method button to save the address, Smarty Streets conducts its address verification. If the address is correct, the Shopper proceeds through the checkout process, If the address is incorrect a warning will appear with suggestions on how to correct the address.

The shopper can then correct the address and proceed through the checkout process by clicking the Continue to Shipping Method button.

Smarty Streets also suggests Auto-completed addresses as the customer is typing in their address.

Activating Address Verification

Address verification is enabled by default, merchants can toggle the feature on and off by using the ‘Address Verification’ setting found on the Settings > Shipping page.

To turn off this feature, from your store's Dashboard page, click Settings in the left-side Navigation Menu.

Then click the Shipping tab on the Settings page.

On the Shipping tab, scroll down to the Address Verification section and click the Active toggle to turn it off. Click the Save button at the top of the page to save your changes.

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