This article covers shopper accounts from the point of view of your store customer. For information on how to manage store customers in your Admin Area, see the article The Customers Feature.

Registered shopper accounts create a streamlined checkout process by saving shipping, payment, and billing information.

Creating a Shopper Account

There are two ways a customer can create a shopper account: using the Account link within the cart pop-out, or after placing an order on your site.

The Account Link

From your storefront, click the shopping cart icon at the top right to open the cart pop-out. Click the Account link at the top right of the cart to open the Login pop-out.

At the bottom of the Login pop-out is the Create an Account section. Click Create account to start the account creation process.

New customers will enter their name & email address and create a password for their account. Customer passwords must contain at least one each of the following: an uppercase letter, a lowercase letter, a number, and a special character like ? or #.

Check the box to sign up for your store newsletter, and click Create account to finish the account creation process.

After Placing an Order

After placing an order on your site, any shopper can create an account by completing the Password field in the "Save your info for next time" area of the order confirmation screen: 

After the shopper clicks Create your account, the following success message will display:

Using a Shopper Account

How to Login

Shoppers can log in to their accounts from the shopping cart. Click the Account link at the top right of the cart pop-out to open the Login pop-out.

The Forgot password? link sends a six-digit access code to the email address on file. Shoppers can enter that code to create a new password and log in.

Shopper Account Verification

When the account is first created, your store sends a verification email to the shopper's address.

The shopper must click Verify your email before logging in again. Until this step is completed, an Email not verified tag displays next to the shopper's name, and the shopper won't be able to view Order History or take advantage of stored information at checkout.

Unverified shoppers can click Resend email to complete verification.

Checking Out With a Shopper Account

When logged in to a shopper account, contact & delivery details are pre-filled. Shoppers can click Edit to add or select a different address. 

A shopper can choose to save their payment information after their first purchase.  

The Account Panel

Shoppers can see an account overview in the Account panel, which can be accessed via the Account link from the shopping cart.

From here, shoppers can select Contact Info to update the name and phone number on the account, or select Order History to see a list of all orders placed through the store.

Shoppers can also click on a specific order number to view details for that order.

Viewing Shopper Accounts From the Dashboard

As the store owner, view a shopper's account details and order history through the Customers feature in your Admin Area.

If the shopper has verified their email, you'll see a green Active tag next to Account Info.

Did this answer your question?